> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qubit.trade/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common issues and how to resolve them

Solutions to common issues you might encounter on Qubit Alpha.

## Connection Issues

<AccordionGroup>
  <Accordion title="Wallet won't connect">
    1. Refresh the page and try again
    2. Clear browser cache and cookies
    3. Disable conflicting browser extensions
    4. Try a different browser (Chrome/Brave recommended)
    5. Ensure your wallet is on Arbitrum network
  </Accordion>

  <Accordion title="Transaction stuck pending">
    1. Wait a few minutes - network may be congested
    2. Check transaction status on Arbiscan
    3. If stuck, try speeding up or canceling in your wallet
    4. Ensure you have enough ETH for gas
  </Accordion>

  <Accordion title="Session expired">
    1. Refresh the page
    2. Disconnect and reconnect wallet
    3. Sign the authentication message again
  </Accordion>
</AccordionGroup>

## Deposit Issues

<AccordionGroup>
  <Accordion title="Deposit not showing">
    1. Wait 5-10 minutes for confirmation
    2. Verify transaction was successful on Arbiscan
    3. Confirm you sent to the correct address
    4. Ensure you sent USDC on Arbitrum (not other networks)
    5. Contact support if still not showing after 30 minutes
  </Accordion>

  <Accordion title="Wrong network">
    If you sent tokens on the wrong network:

    * Arbitrum tokens to Arbitrum address: Will work
    * Other network tokens: May be irrecoverable

    Contact support immediately for assistance.
  </Accordion>
</AccordionGroup>

## Copy Trading Issues

<AccordionGroup>
  <Accordion title="Trades not being copied">
    1. Copy trading is active (not paused)
    2. Sufficient balance in sub-account
    3. Position limits not reached
    4. Trader is actively trading
    5. Check if asset is in your excluded list
  </Accordion>

  <Accordion title="Different entry prices">
    Some slippage is normal due to network latency, market volatility, and order book depth. Significant differences may indicate high volatility periods.
  </Accordion>

  <Accordion title="Position size differs">
    This can happen when copy ratio is not 1:1, rounding due to minimum position sizes, or insufficient margin for full size.
  </Accordion>
</AccordionGroup>

## Display Issues

<AccordionGroup>
  <Accordion title="Balance shows incorrectly">
    1. Hard refresh the page (Ctrl+Shift+R)
    2. Wait for data to sync (may take 1-2 minutes)
    3. Check if positions are affecting displayed balance
  </Accordion>

  <Accordion title="Page not loading">
    1. Check your internet connection
    2. Try clearing browser cache
    3. Disable ad blockers or VPN
    4. Try incognito/private mode
  </Accordion>
</AccordionGroup>

## Still Need Help?

<CardGroup cols={2}>
  <Card title="Telegram Support" icon="telegram" href="https://t.me/QuBitDEX_support">
    Get help from our support team on Telegram.
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:support@qubit.trade">
    For account-specific issues.
  </Card>
</CardGroup>

When contacting support, please include:

* Your wallet address
* Description of the issue
* Screenshots if applicable
* Transaction hashes if relevant