Official Channels
Twitter/X
Official Announcements - Follow us for:
- Product updates
- Market insights
- Community highlights
Telegram
Direct Support & Community - Join our Telegram for:
- Real-time support
- Community discussions
- Quick updates
Getting Help
Support Tiers
| Channel | Response Time | Best For |
|---|---|---|
| Telegram | Minutes - Hours | Quick questions, community help |
| 24-48 hours | Account issues, private matters | |
| Documentation | Instant | Self-service learning |
Stay Updated
- 📢 Twitter/X - Follow for announcements
- 💬 Telegram - Join for real-time support
Report Issues
Bug Reports
Found a bug? Report it:- Contact us on Telegram
- Include screenshots and steps to reproduce
- Send an email to support@qubit.trade if needed
Security Issues
For security vulnerabilities:- Telegram: t.me/QuBitDEX_support
- Email: support@qubit.trade
- Do not post publicly
Our team monitors official channels during business hours (UTC 9:00-18:00).